Preguntas frecuentes

At BOK Financial, we're excited to partner with Mastercard® to bring you enhanced shopping, travel and security benefits. This upgrade is part of our ongoing commitment to meet your everyday needs in innovative ways.
Upon receiving your new Mastercard debit card, simply activate it, update your recurring debits (such as bills, subscriptions, and card-on-file services) with the new card information, and destroy your old card. BOK Financial will close your old card within 48 hours of activating your new Mastercard debit card.
You will need to contact any merchants that automatically charge your existing debit card to provide your new card number and expiration date. This can frequently be done online with each merchant.
You will need to update your stored payment details with the new card information in these apps.
Yes, U.S. Costco® Warehouses, Costco® Gas Stations, and Costco.com® accept PIN-based Mastercard debit card transactions.
Yes, your new Mastercard debit card will feature a new card number to access the enhanced benefits. For your convenience, your current PIN will remain the same.
No, your checking account number will remain unchanged.
Your new Mastercard debit card will replace your current debit card. After receiving and activating your new Mastercard debit card, please cut up and discard your Visa® debit card.
Enjoy benefits such as fraud protection, global acceptance and extended warranty. For a full list of benefits, please visit your benefits here.
Yes, Mastercard® offers fraud protection through its "Zero Liability" policy.
Yes, you can use your new Mastercard debit card for international transactions just like your current debit card.
Yes, instant issue Mastercard debit cards are available at all banking centers.
Any returns for purchases originally charged to your Visa® debit card can be processed using your new Mastercard debit card.
Yes, every debit card you currently have will be replaced with a new Mastercard debit card.
No, this change only affects your BOK Financial debit card.
Yes, you will continue to enjoy free ATM access with your new Mastercard debit card at all locations where you currently use an ATM for free.
No, you will need to add any travel notifications in your mobile application for dates after you receive and activate your new Mastercard debit card.
¿Tienes más preguntas?
¿Tiene más preguntas sobre su nueva tarjeta de débito Mastercard® de BOK Financial? Llámenos al 844-517-3308.